An AI voice assistant for your diagnostic lab
Most calls to a lab ask the same things: the timings, whether to fast, whether home collection reaches their area. CellAssist answers them in the patient's language from the notes you give it, and books the slot.
CellAssist: Hello, you have reached Kaveri Diagnostics. I am Kavya. How may I help you today?
Caller: Can I come in for a blood test tomorrow morning?
CellAssist: Yes. Tomorrow is Friday the twelfth, and collection runs from 7 AM to 11 AM. Would 8 AM work?
Caller: 8 is fine. Do I need to bring anything?
CellAssist: Please bring your doctor's prescription. Could I have the patient's name and mobile number, please?
Where it takes work off your desk.
CellAssist is an AI voice assistant, or AI voice agent, for diagnostic labs. It answers patient calls, books tests and collection slots, and answers timing, price, preparation and home-collection questions from the notes you write into its instructions. It calls patients from a list you upload with reminders or to say a report is ready. It speaks 11 languages and never interprets a report.
The same questions all day
Timings, prices and preparation are answered from your notes, so your staff can stay with the patients in front of them.
Missed collection slots
Reminder calls from your list the day before, with an easy way to move the slot instead of skipping it.
Calling patients about reports
Upload the numbers of patients whose reports are ready, and CellAssist calls each one to let them know.
Nobody knows who called
Calls are recorded and transcribed, and each caller is saved as a contact.
Never reads a report
"Is my report normal?" is a doctor's question, and CellAssist says so instead of interpreting a result. A caller describing chest pain, heavy bleeding or trouble breathing is told to call 112 at once.
Frequently asked questions
Can it tell patients their report is ready?
Yes. Upload the numbers of patients whose reports are ready, and CellAssist calls each one to say so. It never reads out or interprets a result.
Will it answer "Is my report normal?"
No. That is a doctor's question. It never interprets a report or symptoms, never gives medical advice, and tells anyone describing an emergency to call 112.
Can it answer home-collection questions?
Yes, if you offer it. Write your areas, timings and charges into its instructions and it answers from them. For an area you have not listed, it says so and offers a callback.
Can CellAssist use our lab's existing phone number?
Yes, on Pay as you go or Enterprise. You get a dedicated CellAssist number and forward your existing lab number to it, so callers keep dialling the number they already know.
How much does it cost for a lab?
Talk to sales about Enterprise, which has everything in Pay as you go plus dedicated support. Pay as you go is ₹500 a month + GST for a dedicated number with up to 20 calls a day in the first month, and you can start free on outbound calls, no card needed.