An AI voice assistant for couriers and logistics
Your phone rings with "where is my parcel", pickup requests and address changes while your team is out on the road. CellAssist takes those calls, and calls receivers ahead of a delivery to check someone will be in.
CellAssist: Hello, this is Arjun from Swift Couriers, about a delivery for you tomorrow. Is now a good time?
Caller: Yes, go ahead.
CellAssist: Our deliveries tomorrow, Thursday the fourth, run from 9 AM to 1 PM. Will someone be there to receive it?
Caller: I will be out in the morning.
CellAssist: I can move it to 2 PM to 6 PM on Thursday the fourth, or 9 AM to 1 PM on Friday the fifth. Which would you like?
Where it takes work off your desk.
CellAssist is an AI voice assistant, or AI voice agent, for couriers and logistics firms. It answers calls to track a shipment, book a pickup, reschedule a delivery or ask about rates, and gives delivery windows and rate ranges rather than exact hours or prices. It calls receivers before a delivery to check the landmark, can look up shipment status in your software if it has a web API, and speaks 11 languages.
"Where is my parcel" calls all day
Tracking calls get answered, with the status looked up in your software if it has a web API, so your team can stay on the road.
Failed deliveries
Receivers get a call before the delivery to check the landmark, or to move it to a window that works.
Receivers who speak another language
Starts in the language you choose and, when you turn it on, switches to the caller's language mid-call.
Nobody knows who called
Calls are recorded and transcribed, and the caller is saved as a contact.
Frequently asked questions
Can it track a shipment from my system?
Yes, if your software has a web API. CellAssist takes the tracking ID digit by digit, reads it back and looks up the latest status and delivery window during the call. If the ID does not match, it asks the caller to recheck once and then offers a callback.
Will it promise an exact delivery time?
No. It gives delivery windows, never an exact hour, and quotes rates as a range from your rate list, saying that the exact amount is confirmed at pickup after weighing.
Can it call receivers before a delivery?
Yes. Upload the numbers of tomorrow's receivers and CellAssist calls each one to say a delivery is on its way, checks the landmark, and takes a new window if the first does not suit.
Which languages does it speak?
English, Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, Gujarati, Punjabi and Odia.
How much does it cost for a courier business?
You can start free: up to 5 outbound calls a day for 30 days, no card needed. To take calls on a number of your own, Pay as you go is ₹500 a month + GST, with up to 20 calls a day in your first month. Enterprise adds dedicated support; talk to sales.