An AI voice assistant for your hospital
Your switchboard takes calls for every department at once, and patients wait longest on hold in the morning OPD rush. CellAssist picks up those calls in the patient's language and books them with the right doctor.
CellAssist: Hello, you have reached Arogya Hospital. I am Meera. How may I help you today?
Caller: I need to see the orthopaedic doctor this week.
CellAssist: Doctor Menon sits on Monday, Wednesday and Friday, from 10 AM to 1 PM. Would Wednesday the tenth at 11 AM work?
Caller: Wednesday is good.
CellAssist: Could I have the patient's name and mobile number, please?
Where it takes work off your desk.
CellAssist is an AI voice assistant, or AI voice agent, for hospitals. It answers patient calls for your departments, books, reschedules and cancels appointments against each doctor's own days and timings, and calls patients from a list you upload with reminders. It speaks 11 languages, switches to the caller's language mid-call when turned on, never gives medical advice and tells callers in an emergency to call 112.
Long queues at the switchboard
CellAssist picks up while your operators are on other lines, and you can forward your existing number to it.
Patients who speak another language
Starts in the language you choose and, when you turn it on, switches to the caller's language mid-call.
Missed appointments
Reminder calls from your list the day before, with an easy way to move the slot instead of skipping it.
Nobody knows who called
Calls are recorded and transcribed, and each caller is saved as a contact.
Knows where its job ends
It never interprets symptoms or reports and never recommends a doctor for a condition. A caller describing chest pain, heavy bleeding, trouble breathing or someone unconscious is told to call 112 or go to the nearest emergency room at once, and no booking is made.
Frequently asked questions
Can one assistant handle all our departments?
Yes. You give it your doctors with their specialties, days and timings, and it books against each doctor's own list. When a caller asks what you offer, it reads out the specialties you listed and lets them choose.
Can it call patients with reminders and follow-ups?
Yes. Upload a list of numbers and CellAssist calls each patient with the reminder or follow-up message you write. It takes a reschedule on the same call, and offers a callback from your team for any medical question.
Does it give medical advice?
No. It books appointments and answers questions about doctors, timings, fees and directions. It never interprets symptoms or reports, and it tells anyone describing an emergency to call 112.
Does it connect to our hospital software?
It can look things up in your software during a call if that software has a web API. It does not replace your records or billing systems.
How much does it cost for a hospital?
Talk to sales about Enterprise, which has everything in Pay as you go plus dedicated support. Pay as you go is ₹500 a month + GST for a dedicated number with up to 20 calls a day in the first month, and you can start free on outbound calls, no card needed.