An AI voice assistant for banks and lenders
Customers call to ask about a loan, check where an application stands or report a lost card, usually while your staff are busy at the counter. CellAssist picks up in the customer's language and answers from what you have told it.
CellAssist: Hello, this is Pooja from Sagar Finance, with a payment reminder. Is now a good time?
Caller: Yes, go ahead.
CellAssist: Thank you. This month's EMI falls due on Friday the fifth. You can pay in our app, on our website or at the branch.
Caller: I already paid it this morning.
CellAssist: Thank you for letting us know. A payment can take a short while to reflect, and I have noted it. Is there anything else I can help with?
Where it takes work off your desk.
CellAssist is an AI voice assistant, or AI voice agent, for banks and lenders. It answers customer calls about branch hours and products, quoting rates from your own list and always as indicative, and can look up an application or EMI status in your software if it has a web API. It calls customers with courteous payment reminders, never asks for an OTP, card number or PIN, and speaks 11 languages.
Customers who cannot get through
Calls about hours, products and application status get answered while your staff are with someone at the counter.
Reminder calls that take a whole morning
Upload the list and CellAssist makes every reminder call for you.
Customers who speak another language
Starts in the language you choose and, when you turn it on, switches to the customer's language mid-call.
Nobody knows what was said
Calls are recorded and transcribed, and the caller is saved as a contact.
You decide who is called and when. CellAssist does not check calling hours or a do-not-call list, so set up your campaigns within the rules that apply to your business, such as RBI's rules for recovery calls and TRAI's for commercial calls.
Keeps secrets out of the call
It never asks for, accepts or repeats a card number, CVV, PIN, OTP or password, stops a caller who starts reading one out, and never takes a payment on the call. A lost card or suspected fraud is treated as urgent: the caller is told to block it through your app or fraud helpline straight away.
Frequently asked questions
Will it ask my customers for an OTP or card details?
No. It never asks for, accepts or repeats a card number, CVV, PIN, OTP, password or full account number, and it stops a caller who starts reading one out. It never takes a payment on the call and points customers to your official app, website or branch instead.
Will it pressure customers on a reminder call?
No. It is a reminder, not a collection call. It never threatens or warns of consequences and never negotiates a settlement. Anything beyond the reminder goes to a colleague as a callback.
Can it tell a customer what rate they will get?
It quotes the rates in the product list you give it, always as indicative, and says the final offer depends on eligibility. It never promises an approval or a rate, and it gives no financial advice.
Can it check an application or EMI status?
Yes, if your loan software has a web API. CellAssist takes the reference number digit by digit, reads it back and looks up the status during the call. It never guesses at an outcome or a timeline it was not given.
How much does it cost for a lender?
You can start free: up to 5 outbound calls a day for 30 days, no card needed. To take calls on a number of your own, Pay as you go is ₹500 a month + GST, with up to 20 calls a day in your first month. Enterprise adds dedicated support; talk to sales.